Frequently Asked Questions

If you have a question about your Sebastian telephone service, it may be answered below.

For questions about billing, please refer to the Billing page. For service requests and all other questions, please see the Repair & Support page.

How do I dial internationally?

For international station-to-station calls, dial 011 + (the Country Code) + (the City Code) + (the Local Telephone Number). For operator assistance, dial 00. For country codes and additional dialing information, please refer to the Sebastian phone book or dial 00.

What services do you offer for the physically impaired?

Certain telecommunication products and services can be provided, at no charge, to customers with medically certified disabilities involving cognitive, speech, hearing, motion, and vision. Basic monthly rates for telephone service and charges for regular long distance calls still apply.  With certain restrictions, this service is available for residential and some business services.

A service representative from the California Telephone Access Program (CTAP) can assist you by recommending available products and services, or they may suggest a visit from a trained field representative to better assess your needs.

For complete information, call the California Telephone Access Program:

  • Voice: (800) 806-1191
  • TTY: (800) 806-4474
  • Spanish: (800) 949-5650

What is Teen Service?

With Teen Service, you can know who a call is for before you answer the phone. You can have two telephone numbers assigned to the same line. Calls to each number have separate rings, so you can assign one number solely to the children or teenagers in the household. Or you can assign a separate number to your home business and one to your family.

Monthly fees may apply for custom calling features.

How do I use Call Waiting?

Call Waiting lets you know if someone else is calling when you’re on the telephone. When someone is calling, you will hear a beep tone. If you ignore the first beep, there will be a second beep in ten seconds. The party calling you hears only the normal ringing.

How to use it:

  1. If you hear a beep and want to end the first call, hang up. Your telephone will immediately ring with the second call.
  2. To answer the second call without ending the first call, press and release the receiver button quickly. The first call will be put on hold and you will be connected to the second call.
  3. To return to the first call, press and release the receiver button again. You can switch back and forth between the two calls as often as you want.

Monthly fees may apply for custom calling features.

How do I temporarily deactivate Call Waiting?

If you have the Call Waiting service and would like to make a call without being interrupted by other calls, you may deactivate Call Waiting temporarily. Dial *70, wait for the special dial tone, and then place your call. Call Waiting will automatically be reactivated when you hang up.

Monthly fees may apply for custom calling features.

How do I use Call Forwarding?

Call Forwarding allows you to transfer your incoming calls to any other telephone number that you can direct dial without operator assistance.

How to use it:

  1. To forward calls from a rotary dial telephone, dial 72 and wait approximately 5 seconds for dial tone. From telephones with touch-tone service, dial *72, then listen for two short tones.
  2. Dial the number that will be accepting your calls and you will hear normal ringing. Call Forwarding is in effect when the third party answers. At that time, you can tell them that they will be receiving your calls.
  3. If the line is busy or there is no answer, hang up and repeat the first two steps. No answer is required to establish call forwarding on the second attempt.
  4. To deactivate Call Forwarding from a rotary telephone, dial 73, then wait approximately 5 seconds for two beeps and a dial tone. From telephones with touch-tone service, dial *73, then wait approximately 45 seconds for two beeps and a dial tone.

NOTE: While your phone calls are being forwarded, your telephone rings briefly each time your number is dialed. You cannot answer the phone, but the ring is a reminder that Call Forwarding is still in effect. If you forward calls to a number outside your local calling area, you will be charged for any calls forwarded from your number to the long distance number. While calls are being forwarded, you can still make outgoing calls.

Monthly fees may apply for custom calling features.

How do I use Three-Way Calling?

Three-Way Calling lets you add a third party to your existing conversation without operator assistance. Three-Way Calling can be used whether you received or placed the first call.

How to use it:

  1. Press and quickly release the receiver button to put your call on “hold”. You will hear three beeps, then a dial tone.
  2. Dial the third party’s phone number. You can talk to them before including the original caller.
  3. To begin three-way call, press and release the receiver button. All three parties will now be on the line (if the line is busy, or there is no answer, you can press and release the receiver button to return to the original call).

NOTE: If the original party hangs up, you can add another third party by repeating steps 1 through 3. To disconnect the third party, press and release the receiver button twice. Your line will now be clear to add a different party by repeating steps 1 through 3.

Monthly fees may apply for custom calling features.

How do I use Speed Calling?

Speed Calling lets you call frequently called numbers by dialing only one or two digits. Speed Calling is available in either 8 or 30 number capacities. The stored numbers can be either local or long distance.

To enter or change numbers in your Speed Calling list:

  1. Select a one-digit code (numbers 2 through 9) for Speed Calling-8. Select a two-digit code (numbers 20 through 49) for Speed Calling-30.
  2. Dial 74 for Speed Calling-8 or 75 for Speed Calling-30. Listen for a dial tone.
  3. Dial the code you have selected, then dial the complete phone number it will represent. Be sure to dial the number as you would normally place the call, including the area code if different from your own. Two beeps will confirm your entry.
  4. To call number selected for Speed Calling, simply dial the one-digit or two-digit code you have selected. If you are using a touch-tone phone, press the # key to immediately place your call.

NOTE: It is helpful to keep a list of your speed Calling Numbers on hand.

Monthly fees may apply for custom calling features.

How do I use Call Return?

Call Return (*69) is an incoming call management feature that allows subscribers to automatically re-call the telephone number of the last incoming call. This applies whether or not the incoming call was answered. Any long distance charges associated with the call will apply. Dial *69 to activate, and *89 to cancel.

How to use it:

  1. Lift the handset and listen for a normal dial tone.
  2. If you were already on the phone and ignored a call waiting tone, press and release the receiver.
  3. Dial *69. Your call will go through like a normal call.

Monthly fees may apply for custom calling features.

How do I use Automatic Callback?

Automatic Callback (Repeat Dialing) is an outgoing call management feature that allows subscribers to have the telephone company redial the last number called. This applies regardless of whether the last call was answered, unanswered, or encountered a busy tone. The system monitors the calling and called lines and attempts to connect the call for up to 30 minutes. The activation of the feature can be cancelled by the customer when desired. Dial *66 to activate or *86 to cancel.

How to use it:

  1. When you hear a busy signal, press and release the receiver. Listen for a special tone. If you’ve already hung up, lift the handset and listen for the normal tone.
  2. Press *66.
  3. If the line is still busy, hang up. Your phone will call the number for up to 30 minutes.
  4. A special callback ring alerts you if the line becomes free (some phones ring normally).
  5. When you hear the callback ring, lift the handset to automatically place the call.

Monthly fees may apply for custom calling features.

How do I use Priority Ringing?

Priority Ringing (Distinctive Ringing) is an incoming call management feature that allows subscribers to define a list of calling numbers that provide the subscriber with special incoming call features. Any incoming calls from this list are indicated by a distinctive ring pattern or distinctive Call waiting tones, if applicable. Terminating calls from telephone numbers that are not on the list, or that cannot be identified, are given the standard treatment. Dial *61 to update list, activate, or deactivate.

How to use it:

  1. Lift the handset and listen for a dial tone.
  2. Dial *61.
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are stored in your list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON).

Monthly fees may apply for custom calling features.

How do I use Selective Call Forwarding?

Selective Call Forwarding allows subscribers to have certain terminating calls forwarded to a designated number. This activity occurs whenever a call is received from a number that has been indicated on a list of numbers. Terminating calls from telephone numbers that cannot be identified, or have not been indicated on a list, are given standard treatment. Dial *63 to update list, activate, or deactivate.

How to use it:

  1. Lift the handset and listen for a dial tone.
  2. Dial *63.
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON).

Monthly fees may apply for custom calling features.

How do I use Selective Call Rejection?

Selective Call Rejection allows subscribers to define a list of calling numbers to be screened. Any calling numbers on this list are routed to announcements and rejected. All other calls are treated normally. The calling party on the rejection list receives an announcement that the call is not presently being accepted by the called party. Dial *60 to update list, activate, or deactivate.

How to use it:

  1. Lift the handset and listen for a dial tone.
  2. Dial *60.
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON).

Monthly fees may apply for custom calling features.

How do I use Selective Call Acceptance?

Select Call Acceptance allows subscribers to define a list of calling directory numbers that will be accepted. Any calling numbers not on this list are routed to announcements and rejected. A calling party that is not on the acceptance list receives an announcement that the call is not presently being accepted by the called party. Dial *64 to update list, activate, or deactivate.

How to use it:

  1. Lift the handset and listen for a dial tone.
  2. Dial *64. (On a rotary phone, dial 1164.)
  3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
  4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON).

Monthly fees may apply for custom calling features.

How do I use Anonymous Call Rejection?

Anonymous Call Rejection allows subscribers with or without caller identification services to reject calls for which the calling number display information has been intentionally blocked. Only calls for which the information has been blocked are rejected. Rejected calls are sent to an operating company announcement. Dial *77 to activate or *87 to deactivate.

How to use it:

  1. Lift the handset and listen for a dial tone.
  2. Dial *77.
  3. Listen for a confirmation tone or announcement.
  4. Hang up.

Monthly fees may apply for custom calling features.

How do I use Call Trace?

Call Trace (Customer-Originated Trace) allows subscribers to initiate a trace on the last incoming call by dialing an activation code. The call is traced automatically, and the printout of the originating number and the time the call was made is forwarded to a predetermined location, not to the subscriber. The subscriber then contacts the telephone company or law enforcement agency to determine further action. Dial *57 to activate.

How to use it:

  1. When you get a nuisance call, press and quickly release the receiver. Listen for a special dial tone. (If you’ve already hung up, just lift the handset again, and listen for your normal dial tone.)
  2. Dial *57.
  3. Listen for the confirmation announcement the call has been traced.
  4. Hang up.
  5. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities.

Monthly fees may apply for custom calling features.

How do I use Caller ID?

Caller ID (Calling Number Delivery) allows customers to see the calling number on incoming calls. The number is delivered to the called customer’s premises equipment between the first and second ring. The calling number remains for the duration of the call and can be viewed from the display on the customer’s equipment.

How to use it:

  1. When you receive a call, wait until the second ring.
  2. The telephone number of the person calling you will automatically appear on your display screen.
  3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Monthly fees may apply for custom calling features.

Voice Mail

For Voice Mail instructions, please refer to the following PDF documents:

Kerman

Foresthill