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California LifeLine Program
California LifeLine Program provides discounted basic residential telephone service to low-income Californians. The discount program is provided by local telephone companies, including Sebastian, and sponsored by the California Public Utilities Commission (CPUC).
New applications for the California LifeLine Program must be approved before the California LifeLine discounts are received. If you enroll in the program, you will be required to pay the regular non-discounted rates for basic phone service until your application is approved. Interest-free payment plans are available to help pay for any applicable connection charges, service conversions, and/or deposits. Once approved, you will receive a bill credit with the California LifeLine discount retroactive to the date your service began or the date you requested enrollment, whichever is later. If your bill has a credit balance of $10.00 or more, you may request a refund check.
Once the California LifeLine Administrator approves your eligibility to receive the California LifeLine discounts, you have to keep your California LifeLine discounts with the same phone company for 60 days. The 60-day clock begins when the California LifeLine discounts start. After staying with the same phone company for 60 days, you may choose to remain with the same phone company or to change to a different phone company while keeping the California LifeLine discounts. This requirement means that you can only transfer your California LifeLine discounts to a different phone company once every 60 days. Transferring your California LifeLine discounts to a different phone company restarts the 60-day clock.
You MAY cancel your phone service or switch phone companies at any time. However, if you are still within the 60-day clock and you cancel your phone service or switch phone companies, then you will stop receiving the California LifeLine discounts. There are ways to transfer your California LifeLine discounts to a different phone company sooner such as you move to a new address or your phone company fails to provide phone service. To learn more, go to Program Guidelines at www.californialifeline.com.
For more information, call the California LifeLine Program toll-free at 1–877–858–7463 or TTY 1–888–858–7889, from 7:00 a.m. to 7:00 p.m. Monday through Friday, or visit www.californialifeline.com.
Monthly LifeLine Rate