Billing Questions & Answers

How do I read my bill?

Kerman customers, refer to this PDF document.

Foresthill customers, refer to this PDF document.

How am I billed?

Charges for local service and deregulated equipment are billed one month in advance. Charges for repair, moves, or changes are billed immediately after completion. Sebastian Long Distance and Internet Services are charged based on your specific plan.

How do I make payments?

Payments may be made by mail, online, over the phone, or in person at the Sebastian office nearest you. When paying in person, you can save time by bringing both portions of your bill.  To pay your bill online, log in to to get started. You will need your most recent invoice information for registration.

We currently accept cash, check, Visa, MasterCard, Discover, or money order for payment. Please note that there is a charge for all returned checks.

When is my bill due?

You are responsible for payment of authorized charges on your bill. Your payment is due when you receive your bill and becomes delinquent 22 calendar days thereafter. Failure to pay charges (i.e., basic flat-rate single-line service charges and all mandated surcharges and taxes) may result in a disconnection of telephone services. Other services, such as the ability to make toll calls, may be restricted if not paid. Optional services may be discontinued. A late payment charge of 1.5%, calculated monthly, will be assessed if your payment is not received by the date shown on your bill if your balance is $20.00 or more.

What if my service is suspended for non-payment?

If your service is disconnected for non-payment, before service is restored you will be required to pay the past due amount and a reconnection fee for each line. You may also be required to pay a deposit.

Other services — such as Digital Phone, High-Speed Internet, Digital TV, Security, custom calling features, and/or the ability to make Long Distance calls — may be cancelled or restricted if the total amount due is not paid. In addition, we may also take other action to collect unpaid accounts.

If you do not pay your Basic Service and related charges, this will result in a temporary fifteen (15) day interruption of your telephone service. After that time, your telephone service will be disconnected for non-payment. You will continue to have access to 911 for 120 days for emergency situations to the extent permitted by our existing technology or facilities. Do not call 911 regarding your bill or services.