What is VoIP, Exactly?

Posted on October 17, 2013

By now, you’ve probably heard the term VoIP phone system. But do you really understand what that means or how it may help your company conduct business in a more efficient manner?

phonesVoice over IP, or VoIP for short, describes the technology and method for delivering voice communication sessions over Internet Protocol (IP) networks.

While this technology was originally created to send voice communication from computer users in two separate areas, it has evolved into a complete telephone network. Users can now send and receive calls from anywhere in the world from phones connected to a Wide Area Network (WAN) or Local Area Network (LAN).

VoIP can offer businesses extreme savings when it comes to long distance calls but if the infrastructure isn’t configured to handle the proper bandwidth, calls may be dropped and call quality may suffer.

Should I Install VoIP in my Business?

When determining if a VoIP service is right for your business, consider these things:

  • Do one or more of your employees work remotely during the week?
  • Can you transfer calls from mobile phones, computers and desk lines?
  • Would you like to integrate smart phones, call screening and the ability to forward calls to email?
  • Do you have locations in various cities that you would like to easily connect?
  • Do you have enough bandwidth to handle the additional volume that VoIP will add?
  • Can the current infrastructure handle the system? Double check that the internal system including routers, switches can handle the extra load.

There are many VoIP service providers to choose from. The key is to find one that will offer a scaleable services that will grow with you and your company.